Refund Policy

This Refund Policy explains when refunds are available for purchases made on NeoMindzLive.

1. Refund Window

You can request a refund within 14 days of the purchase date.

2. When a Refund Is Available

A refund is available only in the following cases:

• Duplicate payment: you were charged more than once for the same purchase.
• No access to the test: you could not start the IQ test after payment due to a platform error.

3. Non-Refundable Cases

A refund is not available in the following cases:

• The IQ test was completed and results were delivered.
• Dissatisfaction with the test results or score.
• You did not complete the test after access was provided.
• Misunderstanding of the product description or features.
• Device, browser, or user-related issues not caused by our platform.

4. How to Request a Refund

To request a refund, email us at neomindzlive@gmail.com within 14 days of purchase and include:

• Transaction ID / receipt
• The email used at checkout (if applicable)
• A brief description of the issue

We respond within 5 business days.

5. Payment Processor

Payments are processed by Paddle. Approved refunds are issued to the original payment method according to Paddle’s processing timelines.

6. Contact

If you have questions about this Refund Policy, contact us at neomindzlive@gmail.com.